Last Modified: 23 July 2026
These Terms of Service and User Agreement apply to the Site and Services (each as defined in Section 2 herein) we provide to you, whether as a guest or registered user. The Services are operated by PM Technologies Corporation, located at 13336 Beach Ave, Marina del Rey, CA 90292 USA ("PM Technologies," "Pure," "we," "us," or "our"), and provide, among other things, a marketplace that allows users to research, buy, and sell certain precious metals, including bullion, coins, bullion coins, numismatic products, supply items, and related accessories.
These Terms of Service, together with our Privacy Policy and all other policies and requirements posted on our Site, each as amended from time to time and incorporated herein by reference (collectively, the "Terms"), govern your access to and use of our Services.
Your access to and use of the Services are governed by the Terms, which constitute a legally binding agreement between you and Pure. By accessing or using the Services, or accepting these Terms, you agree to be bound and abide by them in full. If you do not agree to these Terms, you must not use any portion of the Services. Please read these Terms carefully. Also, Pure collects and processes personal data in accordance with its Privacy Policy, available at https://collectpure.com/privacy. Please access and read our Privacy Policy carefully because by using our Services you also agree to be bound by our Privacy Policy.
For all purposes, the English-language version of these Terms is the original and controlling agreement between the parties. In the event of any conflict between the English version and any translation, the English version shall prevail.
User Agreement
By using the Website ("CollectPure"), www.collectpure.com, and other services provided by PM Technologies Corporation, including placing Sales Orders from PM Technologies Corporation, and placing Purchase Orders to PM Technologies Corporation, you are agreeing to the following terms, including, without limitation, the terms available by hyperlink (the "User Agreement"). These terms apply to all Orders, all Sales and all Purchases, whether made through the Website, by telephone at (949) 402-1421 or otherwise.
This User Agreement governs your Sale and Purchase transactions, including placement of Sales Orders from PM Technologies Corporation and Purchase Orders to PM Technologies Corporation, as applicable, and is incorporated by reference into and made part of the PM Technologies Corporation Website.
Changes to Terms and Policies Pure may in its discretion change the Terms (including the Privacy Policy or any policy) at any time. We may notify you of such changes by email and/or other means. Changes take effect on the date set forth in the Terms. You should view these Terms often to stay informed of any changes that may affect you. YOUR CONTINUED USE OF THE SERVICES AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY OF THE CHANGES, YOU MUST DELETE YOUR ACCOUNT AND NOT USE ANY PORTION OF THE SERVICES.
The version of these Terms posted on the Site on each respective date you access or use the Services will be the Terms applicable to your access and use of the Services on that date. Our electronically or otherwise properly stored copies of these Terms and the Privacy Policy shall be deemed to be the true, complete, valid, and authentic copies of the version of the Terms and the Privacy Policy that were in force on each respective date you accessed and used the Services. We reserve the right to terminate these Terms, or to refuse, restrict, or discontinue access to or use of the Services (or any portions, components, or features thereof) to you or any other person or entity, if you are in breach of the Terms or for any reason or for no reason whatsoever, at any time, without notice or liability.
Definitions The following capitalized terms have the meanings set forth below wherever they appear in these Terms. Additional defined terms may be introduced in specific sections and shall have the meanings given to them in those sections.
"Ask" means a binding offer placed by a Seller through the Marketplace to sell a specific item to Pure at a stated price.
"Bid" means a binding offer placed by a Buyer through the Marketplace to purchase a specific item from Pure at a stated price.
"Buyer" means a user who offers to purchase or purchases an item from Pure through the Marketplace, including by placing a Bid or using the “buy” function.
“Cancellation Fee” means an amount equal to the greater of (a) fifty dollars ($50.00) or (b) three percent (3%) of the total confirmed order value.
“Enforcement Actions” means any one or more of the following actions taken by Pure against a user: (a) charging Market Loss Fees, defined in Section 16; (b) removing active Bids; (c) cancelling pending orders; (d) withholding, offsetting, or refusing refunds or other payments owed to the user; (e) restricting buying, selling, or vaulting privileges; (f) charging the user's payment method for costs, expenses, and fees incurred by Pure, including costs associated with replacement items, administrative fees, and carrier charges; and (g) suspending or terminating the user's account, including permanently banning the user from creating or being a part of another account.
“Facility” means our vault facility located at 13336 Beach Avenue, Marina del Rey, California 90292, operated by PM Technologies Corporation (d/b/a Beach Depository).
“Good Funds” means funds that have been irrevocably received by Pure, finally settled, and are not subject to ordinary reversal, return, chargeback, hold, or collection risk, as reasonably determined by Pure, typically same day for wires and 1-3 business days for ACH and credit card payments.
"Help Center" means Pure's Help Center made available on the Site.
"Historical Data" means historical sales data, pricing information, and estimated values for items made available through the Services.
"Intellectual Property" means all patents, copyrights, trademarks, service marks, trade secrets, and other intellectual property owned or licensed by Pure.
"Linked Websites" means third-party websites or social media platforms accessible via hyperlinks on the Services that are not owned or controlled by Pure.
"Marketplace" means the component of the Services through which users submit offers to purchase items from or sell items to Pure.
“Precious Metals” means gold, silver, platinum, or palladium in bar or coin form, in each case meeting our minimum standards for fineness and form as posted on the platform.
"Promotion" means any sweepstakes, contest, giveaway, or similar promotion conducted via the Services.
“Receipt” means an electronic, non-negotiable warehouse receipt issued by us as bailee under California Uniform Commercial Code Article 7 (the “UCC”).
"Seller" means a user who offers to sell or sells an item to Pure through the Marketplace, including by placing an Ask or using the “sell” function.
"Services" means the Site and all other services, data, software, applications, products, and tools provided by Pure including the Marketplace and the Vault.
"Site" means the website located at https://collectpure.com/.
"Transaction" means a purchase or sale between a user and Pure conducted through the Marketplace, including a Sales Order under which Pure sells an item to a Buyer or a Purchase Order under which Pure purchases an item from a Seller. A matched Marketplace order may result in two separate principal Transactions: a Purchase Order between Pure and the Seller and a Sales Order between Pure and the Buyer. No Transaction creates a contract directly between a Seller and Buyer.
“UCC” means Article 7 of the California Uniform Commercial Code, as amended.
"User Content" means any text, graphics, photos, or other materials or content provided by a user to Pure or submitted through the Services.
“Vault Account” means an allocated, segregated storage account established in your name at the Facility for the safekeeping of Precious Metals.
"Vault Transaction" means a Transaction involving Precious Metals already held at the Facility that is settled through the cancellation, issuance, or reissuance of one or more Receipts without requiring physical movement of the applicable Precious Metals.
About Our Services The Services are intended for use only by persons who are at least eighteen (18) years of age. By using the Services, you represent that you meet this requirement. Minors may not act as Buyers or Sellers or otherwise enter into Transactions through the Services. The Services include (a) the Marketplace and (b) the Vault, each as described in these Terms and made available by Pure. Through the Marketplace, Sellers may offer to sell eligible items to Pure, and Buyers may offer to purchase eligible items from Pure. Pure acts as principal in each purchase and sale and does not facilitate or create a direct contract between a Seller and Buyer. Items sold through the Marketplace may be sent to Pure for verification or, at Pure’s direction, shipped directly to the Buyer by a pre-verified Seller acting on Pure’s behalf. Direct shipment does not create a contract between the Seller and Buyer or alter Pure’s status as principal in the applicable purchase and sale.
Unless a provision of these Terms expressly limits its application to the Marketplace, all provisions apply equally to Sellers, and to Buyers, as applicable to their respective activities on the Services. Where the Marketplace interface uses the term “Offer” to describe a Buyer’s proposed purchase price, that Offer will be treated as a Bid under these Terms.
Accounts and Security
Account Creation Some features and functionality require you to create an account. To create an account, you must use an email address and go through the KYC process. You may delete or deactivate your account by following the instructions set forth in our Help Center.
Payment Method Requirements To place an Ask or a Bid, you must create an account and maintain a valid credit card or other approved payment method on file with our third-party payment processors. You authorize Pure to charge your credit card or other payment method for any amounts you owe under these Terms, including any costs or losses arising from your violation of the Terms.
Account Security and Responsibilities When creating an account, you agree to provide accurate and complete information and not to register under a false name or age or use an unauthorized payment method. You are responsible for maintaining the confidentiality of your account and credentials and for all activities that occur under your account. You agree to notify Pure immediately of any unauthorized access to or use of your account, or any other breach of security. You may be held liable for losses incurred by Pure or any other person or entity resulting from unauthorized use of your account. You may not use another user's account at any time without that user's express permission, and you may not transfer or assign your account to another person. You are required to keep your contact information current. From time to time, applicable laws or regulations may require you to provide, or Pure or its partners to verify, certain information about you. Failure to timely provide Pure or its partners with all relevant information may result in suspension of your account.
Marketplace Transactions
How Transactions Work
Bids and Asks A Buyer may place a Bid through the Marketplace to purchase a specific item from Pure. By placing a Bid, the Buyer makes a binding offer to purchase the specified item from Pure at the stated fixed price, percentage premium, or dollar premium. A Seller may place an Ask through the Marketplace to sell a specific item to Pure. By placing an Ask, the Seller makes a binding offer to sell the specified item to Pure at the stated fixed price, percentage premium, or dollar premium. Pure may use corresponding Bids and Asks to identify available buying and selling interest. The matching of a Bid and Ask does not create a contract directly between the Buyer and Seller. A binding Transaction between Pure and the applicable user is formed only when Pure accepts the applicable offer and issues a Sales Order or Purchase Order confirmation, as applicable. You can learn more about Bids and Asks in our Help Center.
Buy When a Buyer uses the “buy” function, the Marketplace identifies available selling interest and submits an offer by the Buyer to purchase the applicable item from Pure at the displayed price. If Pure accepts the offer and issues a Sales Order confirmation, a binding Sales Order is formed between the Buyer and Pure.
Sell When a Seller uses the “sell” function, the Marketplace identifies available buying interest and submits an offer by the Seller to sell the applicable item to Pure at the displayed price. If Pure accepts the offer and issues a Purchase Order confirmation, a binding Purchase Order is formed between the Seller and Pure.
Binding Contract A Bid, Ask, buy order, or sell order constitutes an offer to transact with Pure. A binding contract is formed only when Pure accepts the applicable offer and issues a Sales Order or Purchase Order confirmation. Upon issuance of the applicable confirmation, the Transaction price is locked, subject to any deposit, payment, verification, compliance, or other conditions expressly stated in these Terms or the applicable confirmation.
Pure's Role Pure operates the Marketplace and acts as principal in each Transaction. When a Seller sells an item through the Marketplace, the Seller sells the item to Pure. When a Buyer purchases an item through the Marketplace, the Buyer purchases the item from Pure. Pure may enter into corresponding purchase and sale Transactions in connection with the same item, but each Transaction is a separate contract between Pure and the applicable user. Pure is not acting as an agent, broker, or intermediary between a Seller and Buyer, and no contract is formed directly between a Seller and Buyer. Sellers independently determine the prices at which they offer items to Pure, and those prices may exceed the original retail price of the applicable items. Although Pure may make Historical Data available through the Services, Pure does not guarantee the accuracy of Historical Data, does not guarantee that any item will sell, and is not an auctioneer. Pure reserves the right to investigate complaints, suspected misconduct, and violations of these Terms and, to the extent permitted by applicable law, to take any action it deems appropriate, including any Enforcement Action.
User Information and Disclosure Although the Marketplace is generally anonymous and Pure does not generally share user information between Buyers or Sellers, Pure may disclose user information to (i) tax authorities, (ii) users as required by law, or (iii) law enforcement agencies, brands, partners, or professional advisers (each under an obligation of confidentiality) in connection with investigations into counterfeit goods, unlawful conduct, or violations of laws or these Terms, in accordance with our Privacy Policy. Pure may respond to inquiries initiated by law enforcement, brands seeking to protect or enforce their intellectual property rights, or other governmental agencies.
Verification
Marketplace Verification Except for items shipped directly by a pre-verified Seller under Pure’s direct-shipment program, items sold through the Marketplace may be sent to Pure for verification in accordance with these Terms. At Pure’s direction, a pre-verified Seller may ship an item directly to the Buyer on Pure’s behalf. Direct shipment does not create a contract between the Seller and Buyer or alter Pure’s status as principal in the applicable purchase and sale.
Direct-Shipment Protection Pure stands behind items shipped directly by pre-verified Sellers. Each direct-shipped item must conform to the description, quantity, condition, authenticity, weight, fineness, purity, and other specifications stated in the applicable Sales Order and must otherwise satisfy Pure’s Verification Standards. If a direct-shipped item does not satisfy these requirements, the Buyer must promptly notify Pure and provide any information or documentation reasonably requested by Pure to evaluate the claim. The Buyer may also be required to return the item in accordance with Pure’s instructions. If Pure determines that the item does not satisfy the applicable requirements, Pure will, at its discretion and at no additional cost to the Buyer, provide a replacement item, issue a refund of the amount paid for the nonconforming item, or provide another commercially reasonable remedy agreed upon with the Buyer. Pure, rather than the pre-verified Seller, is responsible to the Buyer for providing the remedy described in this section. Pure may separately pursue any rights or remedies it has against the pre-verified Seller.
Verification Outcomes If Pure determines that the item meets its condition and quality standards (the "Verification Standards"), Pure will ship the item to the applicable Buyer. If Pure determines that the item does not meet its Verification Standards, Pure will notify the Buyer and the Seller and will issue a refund to the Buyer. You can learn more about our verification process by visiting our Help Center.
Pure's Right to Reject Items Pure reserves the right, in its sole discretion, to reject or decline to process any item at any time for any reason or no reason, including, without limitation, concerns regarding authenticity, condition, damage, intellectual property, legal or regulatory compliance, fraud, risk management, reputational risk, or violations of these Terms. Pure has no obligation to provide a reason for any rejection. If an item is rejected, Pure will use commercially reasonable efforts to return the item to the Seller at the Seller's expense; provided, however, that Pure reserves the right to dispose of, deliver to law enforcement, or take any other action with respect to any item that Pure suspects to be counterfeit, unlawful, or otherwise subject to the remedies described in Section 13. Pure shall have no liability to any Seller or Buyer arising from the rejection of any item or the exercise of any right under this Section 6.
Marketplace Buyer Terms
Returns Policy
Product Exchange We want our customers to be satisfied with their purchases from Pure. At your request, we may, but are not obligated to, provide you with an opportunity to exchange a Product for an identical Product in the event of a material defect. If we agree to do so, such exchange must be made within seven (7) days from the date on which the Buyer receives his or her Product(s) and only to those customers who timely and properly notify our Customer Service Department by telephone at (949) 402-1421, and who receive written confirmation that the exchange request has been approved. If approved, the Customer Service Department will give you instructions on how to exchange your items.
Shipping and Handling Shipping and handling charges are non-refundable. For approved exchanges, you must follow all instructions provided by Customer Service, including carefully packaging the Product. You are responsible for the cost of return shipping and the risk of loss during the return shipment as part of the exchange. Pure reserves the right, at its sole discretion, to reject any exchange that does not comply with these requirements. No Market Loss will be charged for an exchange resulting from a qualifying defect, incorrect item, or other failure by Pure to provide the Product described in the applicable Sales Order. Pure may charge applicable costs or Market Loss if the Buyer returns a different item, materially alters or damages the Product, or otherwise breaches these Terms. Any Market Gain on refunds shall vest in and remain the property of Pure.
Fees By using the CollectPure platform to place or accept Sales Orders, users agree to pay all applicable transaction fees. The fees will be displayed during the checkout process, and users will have the opportunity to review and accept the fees before completing the transaction.
Minimum Sales Orders There is no minimum Sales Order for shipments within the U.S., regardless of the payment method. Any transactions under $10,000 will incur a $25 shipping and handling fee.
Maximum Sales Orders There is no maximum Sales Order. However, Pure reserves the right to request a ten percent (10%) deposit on Sales Orders deemed "significant" by Pure in its sole discretion, before we will accept and confirm the Sales Order and lock in prices. On Sales Orders greater than $500,000.00 (USD), we recommend that you contact our Sales Department at (949) 402-1421 to determine if a deposit will apply.
Sales Order Price Confirmations The price stated in Pure’s Sales Order confirmation is the locked-in price. Submission of a Bid, buy order, or other purchase request does not lock the price or create a binding Sales Order unless and until Pure accepts the order and issues a Sales Order confirmation. Before a Buyer submits a binding Bid or buy order, Pure will disclose the applicable purchase price and all transaction, payment-processing, shipping, handling, insurance, tax, and other charges payable in connection with the Sales Order. Pure will not impose an undisclosed transaction fee after the Sales Order is confirmed. Your confirmation number will be in your return email. You must initiate payment within twenty-four (24) hours after Pure issues the Sales Order confirmation, and Pure must receive Good Funds within five (5) Business Days after the confirmation. Failure to meet either requirement constitutes a default under the Sales Order.
Cancellations of Sales Orders with Pure Once we have issued a Sales Order confirmation, (a) all prices are locked-in, and (b) there is a binding contract between us for your transaction and, as a result, any market risk for breach is transferred to you at the time the Sales Order is confirmed. This is a benefit to you because you know your price at your Sales Order confirmation time and we believe this is one of the key benefits of transacting with Pure. You have no right to cancel your Sales Order(s). However, if you default in your performance of payment, shipment or any other act required, we may cancel your Sales Order(s). We reserve the right to cancel any Sales Order at any time and for any reason. If Pure cancels a Sales Order because of your breach, default, misrepresentation, or failure to perform, the cancellation will be subject to the Cancellation Fee and any applicable Market Loss under the Market Loss Policy. Pure will not charge a Cancellation Fee or Market Loss solely because Pure cancels a Sales Order for reasons unrelated to your conduct. Sales Order cancellations will be confirmed, and you will be given a cancellation number. At the time of cancellation, a Cancellation Fee will be charged in addition to any applicable Market Loss. If applicable, you agree you have full responsibility and liability to Pure for any Cancellation Fee and/or Market Loss and you agree to remit immediately (upon notice) to Pure good funds for any Cancellation Fee and/or Market Loss. No future Orders by you may be permitted unless and until any Cancellation Fee and Market Loss is paid in full. Any Market Gain on Sales Order cancellations vests in and shall remain the property of Pure. Upon written confirmation by Pure of your payment of the Cancellation Fee plus the Market Loss, we will forgive further action against you, and your responsibility for any breach by you and all resulting damages owed to Pure.
Sales Order Changes Sales orders may not be changed or altered in any way. Because a Sales Order may not be changed, we suggest you take the time up front to make sure what you want is exactly what you request from us as reflected in your Sales Order.
Sales Order Payment Requirements When you buy from us, you must ensure that your payment is received by Pure within 5 Business Days from the date your Sales Order is placed to realize your locked-in price. If you default and payment is not timely received by Pure, Pure reserves the right in its sole discretion to (a) accept your payment; (b) refuse your payment and cancel your Sales Order; (c) close your account; and/or (d) preclude you from placing future trades or from making future purchases from or sales to Pure. It is always best to send us your payment immediately to complete your transaction with Pure and avoid any possible default so you can realize the locked-in price as of your confirmation time. When making payment by mail or wire, we recommend making payment the same day your Sales Order is placed and, when mailing payment, that you use a courier service that offers priority delivery and which provides you with a tracking number to ensure timely delivery and tracking capabilities. If you default and your payment is not timely received by Pure and a decline in the market price occurs, you will be liable for any Market Loss per our Market Loss Policy. You agree you have full responsibility and liability to Pure for any cancellation fee and/or Market Loss. Any Market Gain on cancellations shall vest in and remain the property of Pure.
Sending Your Payments Payment instructions will be issued online on the final page of the online Sales Order process and again by email after you place your Sales Order. Payment must be dated within 24 hours of your Sales Order date. If you default and you do not meet these requirements, Pure reserves the right to cancel Sales Orders. Pure does not accept C.O.D. Sales Orders. We reserve the right to refuse or cancel any Sales Order at any time, including if it is deemed questionable or of significant risk to Pure regardless of payment method and price confirmation and in such case, you waive any right to any claim or actual damages of any kind or nature whatsoever.
Payment Options Depending upon the Sales Order amount, you may pay by some or all of the following payment methods: credit card, PayPal, bank wire, cashier's check, personal check or eCheck. More specifically:
Wiring Funds Once you have placed a Sales Order and we have issued a confirmation number, we will provide you wire instructions, including our bank name, ABA routing number and account number.
Good Funds Policy Additional delays may occur for checks if your bank does not cooperate in assisting us with the information needed to verify your transaction.
Shipping Your Product Your Sales Orders are shipped by us, in our discretion, by Registered/Insured U.S. Mail, UPS, Federal Express or another common carrier. Each package is fully insured. Packages sent registered and insured mail typically take 5-10 Business Days to receive.
Estimated U.S. Shipping, Handling and Insurance Charges
$25 for all orders under $10,000.00
Insurance for Sales Orders Pure insures all of its Sales Order shipments to you while in transit for the sale value of the enclosed Product purchased from Pure, subject to the following limitations. We must be notified of a lost package within ten (10) days from the ship date of your order. Pure bears the risk of loss while the shipment is in transit until the carrier documents delivery in accordance with the signature and delivery requirements applicable to the shipment. Coverage may be unavailable if you instruct the carrier to waive those requirements, redirect the shipment, leave it unattended, or deliver it to an unauthorized person or location. Neither we, nor our insurance company, accepts (and we specifically disclaim) responsibility if you have left instructions with any carrier or delivery service to leave parcels for you without the need for your signature. Nor do we, nor our insurance company, accept (and we specifically disclaim) responsibility if you have given any carrier or delivery service instructions to leave your package with someone else, such as a building manager, neighbor, or a drop-off location such as Mail Boxes Etc., The UPS Store, or similar third party drop off locations. In any such case, your package will not be covered for insurance by Pure or our insurance carrier. If you do not receive the package directly from the common carrier, you agree to take all reasonable actions to assist in recovery of the package, including but not limited to filling out reports (and/or police reports) and providing all information needed or that may be requested to assist in recovery of the package. If you do not fully cooperate in recovery efforts, neither Pure, nor our insurance company or carrier, will have any liability to you.
When we ship to you, if Products are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion, and Pure shall have no further responsibility or liability to you. If there is any disruption in the delivery of a package to you, you agree to cooperate with us in any investigation or claim process and to take every reasonable action requested of you in the process. Failure to fully cooperate will jeopardize coverage that may be provided to you.
Back Ordered Items Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery of your Sales Order(s) up to 28 calendar days (from your expected shipping date) to fill your Sales Order. Provided that you have not defaulted in any term of your completed transaction, even if the price were to rise, your price is locked-in. We will deliver Bullion (non-Numismatic) Product within 28 calendar days. If your Sales Order included a Numismatic or supply item from Pure and we are sold out, we will either place it on back order, attempt to locate another or refund your original sales price, in our sole discretion. If a refund is provided or there is any delay in sending your Products, you waive any right to any claim or actual damages of any kind or nature whatsoever.
Direct Shipments At Pure’s direction, a pre-verified Seller may ship an item directly to the Buyer on Pure’s behalf. The Seller bears the risk of loss, theft, damage, misdelivery, or non-delivery while the item is in transit to the Buyer.
The Seller must use the shipping label, carrier, service level, packaging requirements, insurance arrangements, and delivery instructions designated or approved by Pure. Delivery is complete when the carrier records delivery to the Buyer at the delivery address stated in the applicable Sales Order in accordance with Pure’s required signature and delivery procedures. Pure will manage all communications with the Buyer concerning a lost, damaged, delayed, misdelivered, or otherwise disrupted direct shipment. The Buyer must report any shipping issue to Pure and cooperate with Pure’s investigation, including by providing requested documentation, completing carrier or police reports, and preserving any packaging or damaged items. The Buyer is not required to pursue a claim directly against the Seller or carrier. Pure will administer any carrier or insurance claim relating to the direct shipment. If Pure determines that an item was lost, damaged, misdelivered, or not delivered, Pure may, at its discretion, replace the item, refund the amount paid for the affected item, or provide another commercially reasonable remedy to the Buyer. The Seller remains responsible to Pure for losses, costs, refunds, replacement expenses, carrier charges, insurance deductibles, and other direct expenses resulting from a direct shipment until delivery is completed. Any carrier or insurance proceeds received by Pure for the applicable loss will be applied against the Seller’s responsibility for that loss, and Pure will not recover the same loss or expense more than once. Direct shipment does not create a contract between the Seller and Buyer or alter Pure’s status as principal in the applicable Purchase Order or Sales Order.
Marketplace Seller Terms
Listing and Transaction Obligations Sellers must create an account to offer items for sale through the Marketplace. By placing an Ask, a Seller makes a binding offer to sell the specified item to Pure at the stated price. If Pure accepts the Ask and issues a Purchase Order confirmation, the Seller is legally obligated to deliver the exact item specified in the confirmed Purchase Order to Pure or, at Pure’s direction, directly to the applicable Buyer on Pure’s behalf. The Seller must ship the item using the carrier and shipping method designated by Pure and within the timeframe stated in the applicable Purchase Order confirmation or related instructions. The Seller must obtain and retain a shipment receipt from the applicable carrier. If Pure provides a shipping label, the Seller must use that label. The Seller is responsible for any additional shipping cost resulting from the Seller’s failure to comply with Pure’s packaging, weight, carrier, or shipping instructions. Sellers are responsible for monitoring their inventory and ensuring that every Ask, description, image, quantity, and condition representation is complete and accurate. After Pure issues a Purchase Order confirmation, the Seller may not cancel the Purchase Order except with Pure’s express written approval.
Seller Obligations All Sellers are responsible for ensuring that listed items accurately match the description and image(s) on the product page associated with their Ask and comply with applicable condition standards.
Enforcement If a Seller fails to deliver an item, ships incorrectly, or otherwise violates these Terms, Pure may take any Enforcement Action. Pure may also, in its sole discretion, delist suspected counterfeit, stolen, or unlawful items at any time.
Fees
Agreement By using the CollectPure platform to place or accept purchase orders, users agree to pay all applicable transaction fees. All transaction fees applicable to a Purchase Order will be disclosed before the Seller submits the applicable Ask, sell order, or other binding offer. The applicable transaction fee will be deducted from the gross amount otherwise payable to the Seller.
Transaction Fee for Purchase Orders When a purchase order is placed through the CollectPure platform, Pure charges a transaction fee. This fee is a percentage of the total order value and is automatically deducted from the payout received. The transaction fee covers the costs associated with processing the payment, maintaining the platform, and providing customer support. The exact percentage of the transaction fee may vary depending on factors such as the payment method used, the country of the transaction, and any applicable taxes or fees. Pure reserves the right to adjust the transaction fee at any time, and any changes will be communicated to users through the platform or via email. It is important to note that the transaction fee is separate from any fees charged by payment processors or financial institutions. Sellers are responsible for any additional fees associated with receiving payments, such as bank transfer fees or currency conversion fees.
Minimum Transaction Size for Purchase Orders When you sell your items to us, there is no minimum Purchase Order amount.
Physical Delivery for Purchase Orders You may deliver your Precious Metals to one of our pre-approved depositories, authentication sources, or drop-off locations by pre-arranged appointment only. To make a delivery appointment, please call us at (949) 402-1421.
Delivery Terms for Purchase Orders Once Pure issues a Purchase Order confirmation, the Purchase Order is binding, and the Seller may not cancel it without Pure’s express written approval. The Seller must timely deliver the exact items, quantity, quality, and condition specified in the confirmed Purchase Order. Unless Pure provides different instructions, the Seller must tender the shipment to the carrier designated by Pure within the timeframe stated in the Purchase Order confirmation or related shipping instructions. The Seller must use the shipping label provided by Pure, comply with all applicable packaging, carrier, service-level, and documentation requirements, and obtain and retain an acceptance receipt and tracking information showing that the shipment was timely tendered to the designated carrier. Pure may cancel a Purchase Order if the Seller: (a) fails to timely tender the shipment to the designated carrier; (b) fails to use the shipping label or follow the shipping instructions provided by Pure; (c) ships items that do not conform to the quantity, quality, condition, description, or other specifications stated in the Purchase Order; or (d) otherwise breaches the Purchase Order or these Terms. If Pure cancels a Purchase Order because of the Seller’s breach, default, misrepresentation, or failure to perform, the Seller may be responsible for the applicable Cancellation Fee and any Market Loss in accordance with the Market Loss Policy. Pure will not impose a Cancellation Fee or Market Loss solely because a shipment is delayed or lost by the designated carrier after the Seller has timely tendered it in compliance with Pure’s instructions. Pure may restrict or suspend the Seller’s ability to buy from or sell to Pure if the Seller fails to comply with a Purchase Order or these Terms.
Inbound Shipping, Insurance, and Risk of Loss When Pure provides a shipping label for a Purchase Order, the shipment will be insured, and Pure will be the named insured under the applicable insurance coverage. Risk of loss remains with the Seller until Pure takes actual physical custody of the applicable items, subject to the carrier-loss protections stated below. A documented delay by the designated carrier will not constitute a Seller default if the Seller timely tendered the shipment and complied with Pure’s shipping and documentation requirements. Pure may extend the applicable receipt deadline as reasonably necessary to account for the carrier delay. If a shipment made using Pure’s shipping label is lost by the designated carrier, and the loss is supported by carrier tracking information or other documentation reasonably acceptable to Pure: (a) the loss will not constitute a Seller default; (b) the Purchase Order will not be subject to a Cancellation Fee or Market Loss solely because of the carrier loss; and (c) Pure will submit and manage the applicable insurance or carrier claim. The Seller must promptly provide all information and supporting documentation reasonably requested by Pure, the carrier, the insurer, or the claims administrator, including acceptance receipts, tracking records, invoices, photographs, descriptions of the contents, and any required claim forms or statements. The protections in this section apply only if the Seller uses the shipping label provided by Pure and complies with Pure’s packaging, carrier, service-level, shipment-timing, and documentation requirements. The Seller may remain responsible for a loss caused by the Seller’s failure to comply with those requirements, including the use of an unauthorized label, carrier, service level, packaging method, or delivery instruction. Any insurance or carrier proceeds received by Pure will be applied to the applicable loss. Pure will not recover the same loss, cost, or expense more than once.
Pure's Payments to You for Purchase Orders When we receive the package containing your Purchase Order items, and after we have confirmed the quality, quantity, and the overall accuracy of the transaction, we will typically initiate the payment due to you within 1-3 Business Days, in one of the following ways:
ACH Direct Deposit
Wire Transfer
Electronic Check (E-Check)
Cancellation of Purchase Orders Once we have issued a Purchase Order confirmation number (a) all prices are locked-in, and (b) there is a binding contract between us for your transaction and, as a result, any market risk for breach is transferred to you at the time the Purchase Order is confirmed. This is a benefit to you because you know your price at your Purchase Order confirmation time and we believe this is one of the key benefits of transacting with Pure. You have no right to cancel Purchase Order(s). However, if you default in your performance of shipment, quality, quantity or any other act required to complete the Purchase Order transaction as required, we may cancel your Purchase Order(s). We reserve the right to cancel any Purchase Order at any time and for any reason. If Pure cancels a Purchase Order because of your breach, default, misrepresentation, or failure to perform, the cancellation will be subject to the Cancellation Fee and any applicable Market Loss under the Market Loss Policy. Pure will not charge a Cancellation Fee or Market Loss solely because Pure cancels a Purchase Order for reasons unrelated to your conduct. Purchase Order cancellations will be confirmed, and you will be given a cancellation number. At the time of cancellation, a Cancellation Fee will be charged in addition to any applicable Market Loss. If applicable, you agree you have full responsibility and liability to Pure for any cancellation fee and/or Market Loss and you agree to remit immediately (upon notice) to Pure good funds for any cancellation fee and/or Market Loss. No future Orders may be permitted until any Cancellation Fee and Market Loss is paid in full. Any Market Gain on Purchase Order cancellations vests in and shall remain the property of Pure, and Pure shall have no responsibility to you for Market Gain. Upon written confirmation by Pure of your payment of the Cancellation Fee plus the Market Loss, we will forgive further action against you and your responsibility for any breach by you and all resulting damages owed to Pure.
Purchase Order Fees When you sell your items to us, there are no hidden fees or charges. The price and applicable fees will be disclosed before the Seller submits the applicable Ask, sell order, or other binding offer and will constitute the complete transaction-level fee disclosure for the resulting Purchase Order.
Risks All investments involve risk; Coins and Bullion are no exception. The value of a Bullion Coin (e.g., American Eagles or Canadian Maple Leafs) is affected by many economic factors, including the current market price of Bullion, the perceived scarcity of the Coins, and other factors. Some of these factors include the quality, current demand, and general market sentiment. Therefore, because both Bullion and Coins can go down in price as well as up, investing in them may not be suitable for everyone. Because all investments, including Bullion and Coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a Bullion or Coin investment. Please consult your financial advisor. Pure is unable to trace the provenance of each item that passes through, and therefore Pure cannot guarantee and validate the authenticity of each product. Pure does guarantee that every item we sell contains the correct weight, fineness, and purity that we have advertised for each item. Pure may not independently inspect every item or verify the complete provenance or chain of ownership of every item sold through the Marketplace, particularly items shipped directly by pre-verified Sellers. However, Pure stands behind direct-shipped items in accordance with the Direct-Shipment Protection section and will provide the applicable remedy if Pure determines that an item does not conform to the applicable Sales Order or Verification Standards. All investments, of every type, involve some level of risk and Precious Metals are no exception. Like many markets, the Precious Metals market is speculative, and it is unregulated. The value of any Bullion item is generally determined by the current spot price of the underlying Precious Metal, and by the supply and demand for these particular items. These prices will fluctuate throughout the day while the Precious Metals market is open. If you are considering purchasing Precious Metals as an investment, you should assess the stability of the current market and contact your financial advisor for all advice.
Vault Services
Vault Account; Segregation When we accept Precious Metals into your Vault Account, we will store those Precious Metals in physically segregated form at the Facility. Your Precious Metals will not be commingled with metals owned by us or by any other customer. We do not offer pooled, unallocated, or “fractional” storage accounts, and we do not lend, lease, rehypothecate, or otherwise use your Precious Metals for our own account or for any third party.
Warehouse Receipts Each deposit of Precious Metals into your Vault Account is evidenced by an electronic, non-negotiable warehouse Receipt issued by us in our capacity as bailee under UCC Article 7. Each Receipt identifies you as the person entitled to delivery of the specific Precious Metals described in the Receipt and includes the information intended to comply with the requirements of Cal. Com. Code § 7202. Our electronic system maintains each Receipt in a manner that is intended to comply with the control requirements of Cal. Com. Code § 7106, including (a) a single authoritative copy of each Receipt, (b) clear identification of the person in control, and (c) an immutable audit log of all transfers, cancellations, and Riders. You and we agree that our internal records are the definitive record of ownership of and entitlement to Precious Metals stored at the Facility.
Vault Transactions Without Physical Movement For Precious Metals already held at our Facility, a Vault Transaction is effected as follows:
You authorize Pure to cancel the applicable Receipt naming you as entitled party to the Precious Metals;
We issue a replacement Receipt naming us as entitled party, reflecting our purchase of the Precious Metals from you;
We then issue a new Receipt naming the buyer as entitled party (and for clarity, these steps may occur in immediate succession);
Physical Precious Metals remain at the Facility (i.e., the applicable Precious Metals may not be physically relocated); and
We update the records of the applicable Vault Accounts and remit the net proceeds to the Seller through the Seller's designated payout method (less all applicable fees and any other amounts you owe us, which we will deduct from the net proceeds).
The foregoing procedure is intended to effect a transfer of title to the Precious Metals under UCC Article 7 without any physical movement of the applicable Precious Metals.
Deposits and Withdrawals To deposit Precious Metals, you must purchase a fully insured inbound shipping label from us; we will not accept shipments using labels obtained elsewhere or from any third party. To withdraw Precious Metals, you must purchase a fully insured outbound shipping label from us, and the applicable Precious Metals will be shipped via a carrier of our sole selection. You acknowledge and agree that we do not permit personal pickup or customer-arranged carrier pickup of any Precious Metals. All deposit and withdrawal procedures are subject to our standard processing timelines and to our verification of your identity and authority.
Fees Storage and other fees for Vault Services are set forth in our Non-Commercial Fees Schedule (the “Fee Schedule”), as updated from time to time. Storage fees are billed monthly in arrears. The first invoice is issued thirty (30) days after your first deposit, and monthly thereafter. We may set off unpaid fees against amounts owed to you, including the proceeds of a Vault Transaction. Items held in storage for less than 30 days and sold on the Marketplace will not incur or be billed for any storage fees.
Our Insurance We maintain commercial specie insurance covering the Precious Metals stored at our Facility. Such coverage will at all times equal or exceed the aggregate value of Precious Metals stored at the Facility, and we will make commercially reasonable efforts to increase such coverage over time to reflect changes in the quantity of Precious Metals stored at our Facility. You are not required to maintain your own insurance on Precious Metals stored at the Facility, and you should not assume that any homeowners' or renters' policy you have provides coverage for Precious Metals while in our custody. We will provide a certificate of insurance evidencing our coverage upon your written request.
Vault Standard of Care; Limitation of Liability
Reasonable Care We will exercise reasonable care with respect to your Precious Metals while in our custody, as required by Cal. Com. Code § 7204. We are not, however, an insurer of your Precious Metals, and we are not liable for losses that could not have been avoided by the exercise of such care.
Limitation of Liability To the maximum extent permitted by applicable law, and subject always to Section 12C below, our aggregate liability to you for any claim arising from or relating to our Vault Services or any Vault Transaction is limited to the lesser of (a) the spot market value of the Precious Metals at issue, calculated as of the third business day following our receipt of your written claim, using the London Bullion Market Association price for gold and silver and the London Platinum and Palladium Market Association price for platinum and palladium, and (b) the limits of our applicable insurance coverage. We are not liable for consequential, indirect, incidental, special, exemplary, or punitive damages, including without limitation lost profits or diminution in value, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not we or our service providers have been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.
No Limitation for Certain Conduct Nothing in the Terms limits our liability for: (a) our conversion of Precious Metals to our own use; (b) our gross negligence or willful misconduct; (c) any liability that cannot be limited or disclaimed under applicable law, including California Civil Code § 1668 (we cannot disclaim liability for our own fraud, willful injury, or violations of law, whether willful or negligent); or (d) any liability under California's consumer protection statutes that cannot be waived.
Time Limit for Claims You must notify us in writing of any claim relating to your Vault Account or a Vault Transaction within ninety (90) days after you discover or reasonably should have discovered the basis for the claim. No action arising out of these Terms may be brought more than one (1) year after the cause of action arose.
Warehouse Lien To the extent permitted by Cal. Com. Code § 7209, we hold a warehouse lien on the Precious Metals stored at the Facility, and on the proceeds of any sale of those Precious Metals, to secure payment of fees, charges, and other amounts you owe us in connection with the storage, transportation, and handling of your Precious Metals. If you fail to pay any such amount when due and remain in default for more than ninety (90) days after the due date, and you do not cure the default within thirty (30) days after written notice from us, we may enforce our lien by selling all or a portion of your Precious Metals in a commercially reasonable manner, in accordance with Cal. Com. Code § 7210. We will provide all notices required by Section 7210 prior to any such sale, including notice to you and to any other person known to us to claim an interest in the Precious Metals. The proceeds of any such sale will be applied first to reasonable costs of sale, then to amounts you owe us, with any surplus returned to you using your designated payout method or, if none, by electronic check to your last known email address. You remain liable for any deficiency.
Your Representations By depositing Precious Metals at the Facility or entering into any Vault Transaction, you represent and warrant that:
You are the lawful owner of any Precious Metals you deposit with us, free and clear of liens and adverse claims other than those expressly disclosed to us;
The Precious Metals are not the proceeds of, arising from, or related to unlawful activity, and your deposit and any subsequent transaction comply with all applicable laws, including, without limitation, anti-money laundering laws and economic sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control;
You are not on the OFAC Specially Designated Nationals and Blocked Persons List, and you are not a resident of, or organized in, a comprehensively sanctioned jurisdiction;
You will promptly provide any identification, beneficial-ownership, source-of-funds, or other information we reasonably request to comply with our know-your-customer, anti-money laundering, and sanctions screening obligations; and
You will promptly notify us if any of the foregoing representations becomes inaccurate. We may refuse to accept any deposit, suspend or terminate your Vault Account, and refuse to settle any Vault Transaction if we reasonably believe any of the foregoing representations is or has become inaccurate, or if we are unable to verify your identity or the lawfulness of your deposit or transaction to our reasonable satisfaction.
Lost Receipts and Adverse Claims If a Receipt is lost or rendered unusable, or if we receive notice that a third party claims an interest in any Precious Metals in your Vault Account, we may, consistent with Cal. Com. Code § 7601 and 7603, require a court order, a bond of indemnity, or other reasonable assurance before delivering the applicable Precious Metals, reissuing the Receipt, or otherwise acting on your instructions.
Termination Notwithstanding the general suspension and termination provisions, termination of a Vault Account is governed exclusively by the Vault Services section. Either you or we may terminate and close your Vault Account on thirty (30) days' written notice. Upon termination, you must arrange the withdrawal of your Precious Metals by purchasing a fully insured outbound shipping label from us within thirty (30) days. If you fail to do so, we may continue to store your Precious Metals at our then-current rates or, after a further thirty (30) days and after the notices required by Section 7210 of the UCC, dispose of the applicable Precious Metals and return the net proceeds to you in accordance with Section 10D of these Terms. We may suspend or terminate your Vault Account immediately if (a) you breach a material provision of the Terms; (b) you breach any representation in Section 10E; (c) we are required to do so by law or by order of a regulatory authority; or (d) we reasonably believe your activity poses a legal, regulatory, or operational risk.
Dispute Resolution These Terms, and any dispute arising out of or relating to it or to your use of our vault and marketplace services, is governed by the laws of the State of California, without regard to its conflict-of-laws principles. Subject to your rights under these Terms, you and we consent to the exclusive jurisdiction of the federal and state courts located in Los Angeles County, California.
Market Loss Policy Once Pure issues a confirmation number for a Sales Order or Purchase Order, the applicable order becomes binding and the transaction price is locked. Because Pure may enter into corresponding transactions, acquire or commit to acquire Precious Metals, or otherwise rely on the confirmed order, a user’s failure to complete the order may expose Pure to changes in market prices.
Buyer Default When you purchase from Pure, your order is a “Sales Order.” You are required to make payment and complete all other obligations applicable to the Sales Order within the time and manner required by these Terms. If you fail to do so, Pure may cancel the Sales Order and charge you the applicable Cancellation Fee and any Market Loss resulting from your default. For a canceled Sales Order, “Market Loss” means the amount, if any, by which the confirmed Sales Order price exceeds the market value of the applicable items at the time Pure cancels the Sales Order. Pure may determine market value using the price at which Pure actually resells or offsets the applicable items or, if no such transaction occurs, a commercially reasonable market price for the same or substantially similar items at the time of cancellation.
Seller Default When you sell to Pure, your order is a “Purchase Order.” You are required to timely deliver the exact quantity and quality of items specified in the confirmed Purchase Order and complete all other obligations applicable to the Purchase Order. If you fail to do so, Pure may cancel the Purchase Order and charge you the applicable Cancellation Fee and any Market Loss resulting from your default. For a canceled Purchase Order, “Market Loss” means the amount, if any, by which the market cost to Pure of purchasing or otherwise obtaining the same or substantially similar items at the time of cancellation exceeds the confirmed Purchase Order price. Pure may determine that cost using the price Pure actually pays to obtain replacement items or, if Pure does not obtain replacement items, a commercially reasonable market price for the same or substantially similar items at the time of cancellation.
General Terms Applicable to Market Loss Market Loss will be calculated using market prices reasonably available to Pure at or near the time the applicable order is canceled. Market Loss may include reasonable transaction, hedging, replacement, shipping, carrier, and other direct costs incurred by Pure as a result of the user’s default, to the extent such costs are not otherwise included in the Cancellation Fee. Market Loss and the Cancellation Fee are separate obligations. Payment of the Cancellation Fee does not relieve you of responsibility for Market Loss, and the amount of any authorization hold placed under the Pre-Authorization for Market Loss Protection section does not limit your liability. You authorize Pure to apply or charge the applicable Market Loss Authorization Amount toward any Market Loss, Cancellation Fee, or other amount you owe under these Terms. If the amount owed exceeds the authorization amount, you remain responsible for the unpaid balance. If market prices move in a direction favorable to Pure following your default, you will not be entitled to receive or offset any resulting Market Gain against the Cancellation Fee, collection costs, or any other amount you owe Pure. Pure may suspend your ability to place additional orders, withhold shipment or settlement of pending orders to the extent permitted under these Terms, or restrict or terminate your account until all outstanding Market Loss, Cancellation Fees, and other amounts owed to Pure have been paid in full. You will also be responsible for reasonable collection costs actually incurred by Pure in collecting unpaid amounts under this Policy, including reasonable attorneys’ fees and court costs, to the extent permitted by applicable law. Pure will not charge you a Cancellation Fee or Market Loss solely because Pure cancels an order for reasons unrelated to your breach, default, misrepresentation, or failure to perform.
Pre-Authorization for Market Loss Protection To help ensure the completion of Transactions and protect Pure against Market Loss and other amounts arising from a user’s failure to perform, Pure may, in its sole discretion, place a temporary authorization hold on a Buyer’s or Seller’s approved payment method when the user submits an order, places a Bid or Ask, or when an order is matched or confirmed. Unless otherwise disclosed to the user before the applicable order becomes binding, the authorization hold will be equal to the greater of (a) three percent (3%) of the total order value or (b) fifty dollars ($50.00) (the “Market Loss Authorization Amount”). An authorization hold is not an immediate charge. It temporarily reduces the amount of credit or funds available through the applicable payment method. The duration of the hold and the time required for available credit or funds to be restored are determined by the applicable card issuer, financial institution, or payment processor and are outside Pure’s control. If the user completes all payment, shipment, delivery, verification, and other obligations applicable to the Transaction, Pure will submit a request to release the authorization hold. For Transactions that do not involve shipment to or verification by Pure, including eligible direct-shipment or Vault Transactions, Pure will submit the release request after the Transaction has otherwise been completed in accordance with these Terms. If the user fails to complete the Transaction or otherwise breaches these Terms, the user authorizes Pure, to the extent permitted by applicable law, to charge the applicable payment method for any cancellation fee, Market Loss, administrative fee, shipping or carrier charge, replacement cost, collection cost, or other amount the user owes under these Terms. Pure may apply the Market Loss Authorization Amount toward those amounts. If a Bid, Ask, or order expires, is validly withdrawn before acceptance, is not accepted by Pure, or is canceled for reasons unrelated to the user’s breach or default, Pure will request release of the applicable authorization hold. The Market Loss Authorization Amount does not limit the user’s liability. If the amounts owed exceed the Market Loss Authorization Amount, the user remains responsible for the unpaid balance, and Pure may charge another approved payment method or pursue any other remedy available under these Terms or applicable law. Pure will not impose a cancellation fee or Market Loss solely because Pure elects to cancel a Transaction for reasons unrelated to the user’s breach or failure to perform. By submitting an order or placing a Bid or Ask, the user authorizes Pure and its payment processors to place, maintain, release, and, when permitted under these Terms, capture or charge authorization holds in accordance with this section.
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